Job Description
Become an integral part of the Industrious Team! The Front Desk Staff executes all the duties of the front desk with an energetic and positive attitude. They warmly greet members and prospective clients as they enter the gym, handle membership inquiries and questions, answer phone calls, process retail sales, and help support the coaches in delivering the best athlete experience possible!
Duties
- Warmly greet and send off athletes and drop-ins with a smile
- Answer phone calls, return missed calls, and follow up on voicemails
- Assist with membership inquiries and questions
- Maintain a clean and organized front desk
- Give a professional, detailed, and informative tour of Industrious to potential clients
- Operate membership sales software efficiently and effectively: create athlete profiles, set up and adjust memberships, etc.
- Complete training and be able to speak knowledgeably on all supplements, apparel and products.
- Create a fun retail experience and properly process sales
- Help uphold facility standards: stock retail, clean and stock restrooms/showers, vacuum and mop floors, etc.
- Help uphold facility standards outside: occasionally sweep areas around building, clean windows and remove litter (if any).
- Utilizing downtime to prepare for the next class or session.
- All other duties assigned by assistant general manager
Required Skills & Certifications
- Excellent customer service and communication skills
- Highly attentive to details
- Ability to provide developmental feedback
- Highly attentive to details
- Great organizational skills
- Positive, energetic, and fun attitude and demeanor
- Demonstrate punctuality and dependability
Education and Experience
- Entry level
- 1-2 years customer service (preferred)
- 2+ years fitness experience
Job Perks
- Free membership for you
- Access to team discounts
- 40% off Industrious apparel
- 30% off in-store lululemon purchases
- Paid time for Team Meetings
- May lead to coaching position
Job Type
- Part-Time
Schedule
- TBD
Must be willing to work weekends, 2 per month ideally
Days & Hours Per Week
- TBD hours, Mornings, midday and evening available