Position Overview:
We are seeking a dedicated and energetic Gym Assistant to join our team at Industrious Spring. As a Gym Assistant, you will play a key role in creating a welcoming and positive environment for our members. This multi-faceted role involves front office duties, membership management, retail sales, assisting with child watch, and providing excellent customer service. If you have a passion for fitness, love working with people, and are eager to learn, we want to hear from you!
Key Responsibilities:
- Front Desk Operations:
- Greet members and visitors with a warm, positive attitude.
- Handle check-ins, answer phone calls, and respond to inquiries about gym services, memberships, and programs.
- Manage appointment scheduling and handle member account updates.
- Membership Management:
- Assist in the sale of gym memberships by providing information on membership options and pricing.
- Conduct tours for potential new members and ensure a smooth onboarding process.
- Maintain accurate member records and update them as needed.
- Retail Sales:
- Promote and sell gym merchandise, supplements, and other retail items.
- Keep inventory of retail stock and ensure displays are neat and organized.
- Process transactions, handle cash, and operate the point-of-sale system.
- Child Watch Assistance:
- Provide a safe, fun, and engaging environment for children while their parents work out.
- Supervise and interact with children, ensuring their safety and well-being at all times.
- Keep the child watch area clean & organized.
- Customer Service:
- Respond to member concerns or issues promptly and professionally.
- Build positive relationships with members to enhance their overall gym experience.
- Foster a friendly and supportive community environment.
Requirements:
- 3 year customer service experience.
- Strong communication and interpersonal skills.
- Enthusiastic, positive attitude and willingness to learn.
- Ability to multi-task and work in a fast-paced environment.
- Previous experience in sales is a plus.
- Basic computer skills and experience with point-of-sale systems preferred.
What We Offer:
- Competitive pay with potential for bonuses or commission.
- Free or discounted gym membership for you and spouse or significant other.
- Opportunities for professional growth and development.
- Discounts on Apparel and merchandise.
- A supportive and fun work environment.